I booked my appointment for 1:00 PM, and Noey rescheduled me to 4:30 PM. Before going, I noticed online that the salon closed at 5:00 PM, so I called twice in advance to make sure my appointment was still happening. No one answered. I still received an email confirming my 4:30 PM appointment that same day, so I assumed everything was fine. I arrived on time only to find the salon completely closed. I called again, and once again, no answer. This is beyond unprofessional. If you knew you weren’t going to be there, why confirm my appointment? You completely wasted my time and left me scrambling at the last minute. My birthday is tomorrow, and now I have no appointment and almost no chance of finding another stylist on such short notice. The complete lack of communication and respect for a customer’s time is unacceptable. I would never recommend this business based on my experience. If you value reliability, professionalism, and basic courtesy, look elsewhere.